Ugh...I've been doing so fricken well with my training and taking calls and everything and today....I SCREWED UP BIG TIME! I was on a tech call and like an idiot...I forgot to take the payment! So basically I hooked up the person because they didn't make their first payment...but I screwed the Rep because now they are losing extra points cause I had to set it up on Direct Invoice. Ach Mi Laben!
1 comment:
Everyone makes mistakes...don't beat your self up about it. I am sure you will learn from this and never forget to take the payment again.
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